In a major move to accelerate enterprise automation, ServiceNow has entered into a new three-year partnership with OpenAI, aimed at bringing advanced artificial intelligence capabilities directly into its workflow platform. The collaboration is designed to give businesses easier access to AI-powered agents that can handle tasks, support decision-making, and streamline operations.
The announcement reflects a broader trend across the software industry, where companies are racing to embed more powerful AI tools into their products to stay competitive and meet growing customer demand.
GPT-5.2 Integration and Voice-Based AI Tools
Under the agreement, ServiceNow will integrate OpenAI’s GPT-5.2 models into its enterprise software stack. This will allow organizations using ServiceNow’s platform to deploy smarter, more responsive AI agents across IT, customer service, HR, and other business functions.
In addition to text-based intelligence, the company also plans to develop AI voice technologies powered by OpenAI’s models. These tools are expected to make interactions with enterprise systems more intuitive, enabling employees to communicate with software through natural speech.
The companies did not reveal the financial terms of the partnership.
Executive Perspective: Faster Value Through Collaboration
Amit Zavery, president, chief operating officer, and chief product officer at ServiceNow, emphasized the strategic importance of the alliance.
“Bringing together our engineering teams and our respective technologies will drive faster value for customers and more intuitive ways of working with AI,” he said.
This collaboration reinforces ServiceNow’s ambition to become a central platform for enterprise AI—what the company has described as an “AI control tower” for modern organizations.
Software Industry Under Pressure From AI Disruption
The deal comes at a time when traditional software companies are facing intense pressure from rapid advances in artificial intelligence. AI-driven tools are reshaping how businesses buy, use, and pay for software, forcing established firms to rethink their products and revenue models.
To keep pace, many enterprise software providers are aggressively investing in AI research, partnerships, and acquisitions. ServiceNow’s agreement with OpenAI fits squarely into this pattern, signaling a long-term commitment to AI-first innovation.
ServiceNow’s Acquisition Spree to Build an AI Ecosystem
Alongside partnerships, ServiceNow has been on an acquisition blitz to strengthen its position in security and automation. The company recently announced plans to acquire cybersecurity startup Armis for nearly $8 billion, along with identity security platform Veza. Last year, it also made a bold move into AI agents by acquiring Moveworks in a deal valued at roughly $3 billion.
These purchases highlight ServiceNow’s strategy of combining in-house development, strategic partnerships, and major acquisitions to build a comprehensive enterprise AI ecosystem.
OpenAI Expands Its Enterprise Footprint
OpenAI, meanwhile, continues to deepen its ties with major software players. It has already secured partnerships with companies such as Intuit, the maker of TurboTax, and received a $100 million commitment from Databricks last September.
By teaming up with large enterprise platforms like ServiceNow, OpenAI is positioning its models as foundational technology for the next generation of business software.
Looking Ahead
The new agreement signals a significant step forward in ServiceNow’s AI roadmap. By embedding advanced OpenAI models directly into its platform, the company aims to deliver smarter automation, more capable AI agents, and richer user experiences across the enterprise.
At its core, this collaboration reflects a clear industry message: ServiceNow signs partnership with OpenAI to enhance its AI software stack—and to stake a stronger claim in the rapidly evolving world of enterprise artificial intelligence.
